Sync logs

The employee was part of the sync and their information was synced into UK Payroll. One of three explanations will be displayed:

• Employee created: The employee ID didn't previously exist in UK Payroll, so a new employee was created. You can view the employee by clicking the link.
• Updated X fields: The employee ID was matched to an existing employee in UK Payroll, the data was checked, and relevant fields were updated in UK Payroll. To view which fields were updated, click the link to view the Employee activity log.
• No fields updated: The employee ID was match to an existing employee in UK Payroll, the data was checked, and the information across both systems matched. Therefore, no changes were made.

The employee wasn't synced due to issues with the data from Bob. No employee data has been updated, including valid data. One of five explanations will be displayed:

• Date hired has an invalid format/Date of birth has an invalid format: UK Payroll can only receive dates in dd/mm/yyyy.

  Tip: Check the correct field is mapped in Bob settings.

• Account number has an invalid format: Check if the account number field contains anything other than numbers and check the length is no more than eight characters.
• [Number field name] has an invalid format: Check if the specific number field contains anything other than numbers, including special characters.
• Employee doesn't have employee ID/first name/last name: These are all mandatory pieces of information, and if any of these data points are missing, then the employee will not be synced. Check if these attributes are populated in Bob and whether the correct field is mapped in the integration settings.
• Internal error: You have experienced an error we haven't encountered before. Please contact support.

The employee purposed excluded from the sync. One of two explanations will be displayed:

• Excluded by filters: The filters set in Settings meant this employee met the exclusion criteria. To learn more, see Exclude employees from Bob Sync.
• Terminated in previous tax year: The employee has a termination date in a previous tax year. Therefore, UK Payroll no longer requires their updated information.