1. UK Payroll
  2. Payments
  3. Payments

AccessPay integration

UK Payroll's integration with AccessPay facilitates payments through BACS files. 

Before you begin

  1. Ensure you have set up two-factor payroll authentication. 
  2. To request access to the AccessPay integration, contact HiBob support or your implementation manager.
  3. Contact your bank to request a Service User Number (SUN). This can take between 4-8 weeks, depending on your bank.
  4. Ask your bank to link your SUN to AccessPay's Bureau User Number (BUN) B21104. This can take between 2-4 weeks, depending on your bank.

How to set up your AccessPay integration

  1. In UK Payroll, from the left menu, select Settings.
  2. Navigate to Integrations > Payments. 
  3. In the AccessPay tile, click Connect. The tile will show a Signup initiated status.
  4. You will receive an email prompting you to fill out the following information.
  5. In UK Payroll, navigate to Settings > General and ensure you have the following information recorded:
    • Your Service User Number (SUN)
    • The SUN Name (Some banks mandate this, please confirm with your bank if it’s required)
    • Bank Name - pick ‘HSBC / BACS Files’. Regardless of who you actually bank with, as you’re using AccessPay, you must select this from the drop down menu.
    • Sort Code
    • Account Number
  6.  If you want HMRC liabilities to be automatically paid via AccessPay: Navigate to Settings > HMRC and mark the box next to Automatic HMRC payments. If you want to pay HMRC yourself outside of AccessPay, keep this box unticked.
  7. HiBob support will activate your AccessPay integration. 
  8. In UK Payroll, the AccessPay tile will show a Connected status. This means that UK Payroll and AccessPay are successfully linked and can be used for payments. 

Note: Bank setup can take time. Therefore, ensure you have alternative arrangements in place to make manual payments to your employees and HMRC. 

FAQs

Is there a clearing window when submitting payroll?
Yes. Ensure you confirm payroll by your bank's clearing window 2 days from the payment date. HiBob cannot make manual adjustments to your file on your behalf.

Can I make changes to a submitted payroll?
If you're using AccessPay for payments, you cannot edit submitted payrolls after the Confirm by date (two working days prior to the pay date). However, if an error message or Needs attention status appears against a payment or an employee, contact Support to understand what needs to be fixed. Then, update the incorrect information and then re-try the payment. 

If you need to make changes to a submitted payroll, contact Support before 1pm on the Confirm by date. HiBob cannot support changes to the payroll after this point.

 

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